Skip to content

Contact Developer Support

The Ideabiz Developer Support team is dedicated to assisting developers, partners, and businesses with onboarding, API troubleshooting, and production inquiries.

Support Channels & Hours

  • Email: [email protected]
  • Direct Phone: +94 767 222 161
  • Operating Hours: Monday to Friday, 8:30 AM – 5:00 PM (Sri Lanka Time / IST, UTC+5:30)

Quick Self-Check Before Raising a Ticket

Before contacting support, check if your issue is caused by one of these common setup issues: 1. Did your token expire? Access tokens expire after 1 hour. Check if you received error code 900903 and need to Refresh Your Token. 2. Is your application approved? Check My Subscriptions to confirm that your app and API subscriptions are in Approved status. 3. Are you testing Header Enrichment over Wi-Fi? Header Enrichment only works on mobile cellular data. 4. Is your phone number format valid? Numbers should typically be formatted as 947XXXXXXXX without spaces, hyphens, or + signs (unless specifically required by the endpoint).

Support Request Email Template

To help our technical team resolve your issue as fast as possible, please copy and fill out the template below when emailing [email protected]:

Subject: [Support Request] [Your App Name] - [Short Issue Description]

Hello Ideabiz Support Team,

We are experiencing an issue with the following Ideabiz API integration:

1. Application Name: [Your Registered App Name on Ideabiz]
2. API Being Called: [e.g., SMS API v3 / Balance Check v3 / Payment API]
3. Environment: [Sandbox / Production]
4. Endpoint URL: [e.g., https://ideabiz.lk/apicall/smsmessaging/v3/outbound/87798/requests]
5. Approximate Time of Incident: [Date & Time with Timezone]

--- Details ---
- Request Headers:
  Content-Type: application/json
  Authorization: Bearer [First 10 characters of your token, do not share full token publicly]

- Request Body:
  [Paste your JSON or Form data here]

- Response Status Code:
  [e.g., HTTP 400 / HTTP 401 / HTTP 500]

- Response Body Received:
  [Paste the exact error message or JSON returned by the server]

- Description of Expected Behavior vs. Actual Behavior:
  [Briefly explain what you were trying to accomplish and what went wrong]

Thank you,
[Your Name / Company Name]
[Contact Phone Number]